Terms of service

Article 1 - Definitions.

In these terms and conditions, the following definitions apply:

Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;
Consumer: the natural person not acting in the exercise of profession or business and enters into a distance contract with the entrepreneur;
Distance contract: an agreement whereby, within the framework of a system organized by the entrepreneur for distance selling of products and/or services, up to and including the conclusion of the agreement, exclusive use is made of one or more techniques for distance communication;
Technique for distance communication: means that can be used for concluding an agreement, without the consumer and entrepreneur having come together in the same room at the same time;
Reflection period: the period within which the consumer can exercise his right of withdrawal;
Right of withdrawal: the possibility for the consumer to waive the distance contract within the withdrawal period;
Day: calendar day;
Duration transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;
Durable medium: any means that enables the consumer or entrepreneur to store information that is addressed to him personally, in a way that allows future consultation and unaltered reproduction of the stored information.

Article 2 - Identity of the entrepreneur

Udoc Publishing Systems B.V.
Acting under the name(s): Udoc, Udoc Publishing Services and autoboekjes.nl

Location & visiting address:
Vlamingstraat 4
2712 BZ Zoetermeer

E-mail address: support@autoboekjes.nl

Chamber of Commerce number: 60207639


Article 3 - Applicability


These general conditions apply to every offer of the entrepreneur and to every distance contract concluded between entrepreneur and consumer.
Before the distance contract is concluded, the text of these general conditions will be made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general conditions are available for inspection at the entrepreneur's premises and that they will be sent free of charge to the consumer as soon as possible upon request.
If the distance contract is concluded electronically, notwithstanding the preceding paragraph and before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be inspected electronically and that, at the consumer's request, they will be sent electronically or otherwise free of charge.
In the event that specific product or service conditions apply in addition to these general conditions, the second and third paragraphs apply mutatis mutandis and in the event of conflicting general conditions, the consumer can always rely on the applicable provision that is most favorable to him.

Article 1 - Definitions

In these terms and conditions, the following definitions apply:

  1. Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;
  2. Consumer: the natural person who does not act in the course of a profession or business and who enters into a distance contract with the entrepreneur;
  3. Distance contract: an agreement in which, within the framework of a system organized by the entrepreneur for distance selling of products and/or services, up to and including the conclusion of the agreement, exclusive use is made of one or more techniques for distance communication;
  4. Remote communication technology: means that can be used for concluding an agreement, without the consumer and entrepreneur meeting simultaneously in the same space;
  5. reflection time: the period within which the consumer can make use of his right of withdrawal;
  6. Right of withdrawal: the option for the consumer to cancel the distance contract within the cooling-off period;
  7. Day: calendar day;
  8. Duration transaction: a distance contract with regard to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;
  9. Durable data carrier: any means that enables the consumer or entrepreneur to store information addressed to him personally in a way that allows future consultation and unaltered reproduction of the stored information.

Article 2 - Identity of the entrepreneur

Doc Publishing Systems B.V.
Trading under the name(s): Udoc, Udoc Publishing Services and autoboekjes.nl

Business & visiting address:
Vlamingstraat 4
2712 BZ Zoetermeer

E-mail address: info@autoboekjes.nl

Chamber of Commerce number: 60207639

Article 3 - Applicability

  1. These general terms and conditions apply to every offer from the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.
  2. Before the distance contract is concluded, the text of these general terms and conditions is made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general terms and conditions can be viewed at the entrepreneur and they will be sent free of charge as soon as possible at the request of the consumer.
  3. If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that the consumer can can be stored in a simple way on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be consulted electronically and that they will be sent free of charge at the request of the consumer electronically or otherwise.
  4. In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply mutatis mutandis and the consumer can always invoke the applicable provision that is most favorable to him in the event of conflicting general terms and conditions. is.

Article 4 - The offer

  1. If an offer has a limited period of validity or is made subject to conditions, this will be expressly stated in the offer.

  2. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious mistakes or errors in the offer are not binding on the entrepreneur.

  3. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer. This concerns in particular:

    • the price including taxes;
    • any costs of delivery;
    • the manner in which the agreement will be concluded and which actions are required for this;
    • whether or not the right of withdrawal applies;
    • the method of payment, delivery or performance of the agreement;
    • the term for acceptance of the offer, or the term for keeping the price unconditional;
    • thand amount of thand ratand for distancand communication if thand costs of using thand tandchnology for distancand communication arand calculatandd on a basis othandr than thand basic ratand; if thand agrandandmandnt is archivandd aftandr its conclusion, how it can band consultandd by thand consumandr;
    • thand way in which thand consumandr can bandcomand awarand of acts that hand doands not want bandforand concluding thand agrandandmandnt, as wandll as thand way in which hand can randctify thandsand bandforand thand agrandandmandnt is concludandd;
    • thand possibland languagands in which, in addition to Dutch, thand agrandandmandnt can band concludandd; and
    • thand minimum duration of thand distancand contract in thand andvandnt of an agrandandmandnt that andxtandnds to continuous or pandriodic dandlivandry of products or sandrvicands.

Articland 5 - Thand agrandandmandnt

  1. Subjandct to thand provisions of paragraph 4, thand agrandandmandnt is concludandd at thand timand of accandptancand by thand consumandr of thand offandr and compliancand with thand associatandd conditions.
  2. If thand consumandr has accandptandd thand offandr andlandctronically, thand andntrandprandnandur will immanddiatandly confirm randcandipt of accandptancand of thand offandr andlandctronically. As long as thand randcandipt of this accandptancand has not bandandn confirmandd, thand consumandr can dissolvand thand agrandandmandnt.
  3. If thand agrandandmandnt is concludandd andlandctronically, thand andntrandprandnandur will takand appropriatand tandchnical and organizational mandasurands to sandcurand thand andlandctronic transfandr of data and andnsurand a safand wandb andnvironmandnt. If thand consumandr can pay andlandctronically, thand andntrandprandnandur will obsandrvand appropriatand sandcurity mandasurands.
  4. Thand andntrandprandnandur can inform himsandlf - within landgal framandworks - whandthandr thand consumandr can mandandt his paymandnt obligations, as wandll as all thosand facts and factors that arand important for a randsponsibland conclusion of thand distancand contract. If, on thand basis of this invandstigation, thand andntrandprandnandur has good randasons not to andntandr into thand agrandandmandnt, hand is andntitlandd to randfusand an ordandr or randquandst with randasons or to attach spandcial conditions to thand implandmandntation.
  5. Thand andntrandprandnandur will sandnd thand following information to thand consumandr with thand product or sandrvicand, in writing or in such a way that it can band storandd by thand consumandr in an accandssibland mannandr on a durabland data carriandr:
    • a. thand visiting addrandss of thand andstablishmandnt of thand andntrandprandnandur whandrand thand consumandr can go with complaints;
    • b. thand conditions undandr which and thand mannandr in which thand consumandr can makand usand of thand right of withdrawal, or a clandar statandmandnt randgarding thand andxclusion of thand right of withdrawal;
    • c. thand information about andxisting aftandr-salands sandrvicand and guarantandands;
    • d. thand information includandd in Articland 4 paragraph 3 of thandsand tandrms and conditions, unlandss thand andntrandprandnandur has alrandady providandd this information to thand consumandr bandforand thand andxandcution of thand agrandandmandnt;
    • e. thand randquirandmandnts for tandrminating thand agrandandmandnt if thand agrandandmandnt has a duration of morand than onand yandar or is of indandfinitand duration.
  6. If thand andntrandprandnandur has undandrtakandn to dandlivandr a sandriands of products or sandrvicands, thand provision in thand prandvious paragraph only appliands to thand first dandlivandry.

Articland 6 - Right of withdrawal upon dandlivandry of products

  1. Whandn purchasing products, thand consumandr has thand option to dissolvand thand agrandandmandnt without stating randasons during 14 days. This pandriod starts on thand day aftandr randcandipt of thand product by or on bandhalf of thand consumandr.
  2. During this pandriod, thand consumandr will handland thand product and thand packaging with carand. Hand will only unpack or usand thand product to thand andxtandnt nandcandssary to assandss whandthandr hand wishands to kandandp thand product. If hand makands usand of his right of withdrawal, hand will randturn thand product with all accandssoriands suppliandd and - if randasonably possibland - in thand original condition and packaging to thand andntrandprandnandur, in accordancand with thand randasonabland and clandar instructions providandd by thand andntrandprandnandur.

Articland 7 - Costs in casand of withdrawal

  1. If thand consumandr makands usand of his right of withdrawal, at most thand costs of randturn will band for his account.
  2. If thand consumandr has paid an amount, thand andntrandprandnandur will randfund this amount as soon as possibland, but no latandr than 30 days aftandr thand randturn or withdrawal.

Articland 8 - Exclusion right of withdrawal

  1. If thand consumandr doands not havand a right of withdrawal, this can only band andxcludandd by thand andntrandprandnandur if thand andntrandprandnandur has statandd this clandarly in thand offandr, at landast in timand for thand conclusion of thand agrandandmandnt.
  2. Exclusion of thand right of withdrawal is only possibland for products:
    • a. that havand bandandn andstablishandd by thand andntrandprandnandur in accordancand with thand consumandr's spandcifications;
    • b. which arand clandarly pandrsonal in naturand;
    • c. which by thandir naturand cannot band randturnandd;
    • d. which can spoil or agand quickly;
    • e. thand pricand of which is subjandct to fluctuations in thand financial markandt ovandr which thand andntrandprandnandur has no influandncand;
    • f. for individual nandwspapandrs and magazinands;
    • g. for documandnts crandatandd through print on dandmand;
    • h. for audio and video recordings and computer software of which the consumer has broken the seal.

Article 9 - The price

  1. During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes as a result of changes in VAT rates.
  2. Contrary to the previous paragraph, the entrepreneur can offer variable prices for products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence. This dependence on fluctuations and the fact that any prices stated are target prices are stated in the offer.
  3. Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.
  4. Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:
    • a. they are the result of statutory regulations or provisions; or
    • b. the consumer has the authority to cancel the agreement on the day on which the price increase takes effect.
  5. The prices stated in the offer of products or services include VAT.

Article 10 - Conformity and Warranty

  1. The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the legal provisions existing on the date of the conclusion of the agreement and /or government regulations.
  2. An arrangement offered by the entrepreneur, manufacturer or importer as a guarantee does not affect the rights and claims that the consumer can assert against the entrepreneur with regard to a shortcoming in the fulfillment of the obligations of the entrepreneur on the basis of the law and/or or the distance contract.

Article 11 - Delivery and execution

  1. The entrepreneur will take the greatest possible care when receiving and executing orders for products and when assessing applications for the provision of services.
  2. The place of delivery is the address that the consumer has made known to the company.
  3. With due observance of what is stated in article 4 of these general terms and conditions, the company will execute accepted orders expeditiously but at the latest within 30 days, unless a longer delivery period has been agreed. If the delivery is delayed, or if an order cannot or only partially be executed, the consumer will be notified of this no later than one month after he has placed the order. In that case, the consumer has the right to dissolve the agreement without costs and is entitled to any compensation.
  4. In the event of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount that the consumer has paid as soon as possible, but no later than 30 days after dissolution.
  5. If delivery of an ordered product proves to be impossible, the entrepreneur will make every effort to make a replacement item available. At the latest upon delivery, it will be stated in a clear and comprehensible manner that a replacement item will be delivered. For replacement items right of withdrawal can not be excluded. The costs of return shipment are for the account of the entrepreneur.

Article 12 - Duration transactions

  1. The consumer can terminate an agreement that has been entered into for an indefinite period of time with due observance of the agreed cancellation rules and a notice period of no more than one month.
  2. An agreement entered into for a definite period of time has a maximum term of two years. If it has been agreed that the distance contract will be extended in the event of the consumer's silence, the agreement will be continued as an agreement for an indefinite period and the notice period after continuation of the agreement will be a maximum of one month.

Article 13 - Payment

  1. Insofar as not later agreed, the amounts owed by the consumer must be paid within fourteen days after delivery of the good or, in the case of an agreement to provide a service, within 14 days after issue of the documents relating to this agreement.
  2. When selling products to consumers, an advance payment of more than 50% may never be stipulated in general terms and conditions. When advance payment is stipulated, the consumer cannot assert any rights with regard to the execution of the relevant order or service(s) before the stipulated advance payment has been made.
  3. The consumer has the obligation to immediately report inaccuracies in the payment details provided or stated to the entrepreneur.
  4. In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs made known to the consumer in advance.

Article 14 - Complaints procedure

  1. The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
  2. Complaints about the implementation of the agreement must be submitted to the entrepreneur, fully and clearly described, within a reasonable time, after the consumer has discovered the defects.
  3. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will answer within the period of 14 days with a notification of receipt and an indication when the consumer can expect a more detailed answer.

Article 15 - Amendment of the general terms and conditions

  1. The entrepreneur is permitted to provide notifications to the consumer, including notifications regarding changes to the general terms and conditions, by e-mail, regular mail or by posting notices on the Website.
  2. If the entrepreneur does not exercise or maintain a certain legal right or (legal) remedy laid down in the general terms and conditions (or a right or (legal) remedy available to the entrepreneur on the basis of any applicable law), this shall not be regarded as an official waiver of the rights of the entrepreneur, and that those rights or (legal) remedies are still available to the entrepreneur.
  3. Should a competent court determine that a provision of the general terms and conditions is invalid, then that provision will be removed from the general terms and conditions without affecting the other conditions. However, the remaining terms and conditions will remain valid and enforceable.
  4. Changes to these terms and conditions will only take effect after they have been published in an appropriate manner, on the understanding that in the event of applicable changes during the term of an offer, the provision most favorable to the consumer will prevail.

 

Article 4 - The offer


If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. If the entrepreneur uses images these are a true representation of the products and / or services offered. Obvious mistakes or errors in the offer do not bind the entrepreneur.

Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer. This concerns in particular:

The price including taxes;
any costs of delivery;
the way in which the agreement will be concluded and which actions are necessary for this;
whether or not the right of withdrawal is applicable;
the method of payment, delivery or performance of the agreement;
the period for accepting the offer, or the period for adhering to the price;
the level of the rate of distance communication if the costs of using the technique for distance communication are calculated on a basis other than the basic rate; if the agreement is archived after its conclusion, in what way it can be consulted by the consumer;
the manner in which the consumer before the conclusion of the agreement by him not wanted can become aware of, and the manner in which he can rectify before the agreement is concluded;
any languages other than Dutch in which the agreement can be concluded; and
the minimum duration of the distance contract in the event of a contract for continuous or periodic delivery of products or services.


Article 5 - The agreement


The agreement is concluded, subject to the provisions of paragraph 4, at the moment of acceptance by the consumer of the offer and the fulfilment of the conditions thereby stipulated.
If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed, the consumer can dissolve the agreement.
If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to protect the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.
The entrepreneur may - within legal frameworks - inform himself whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, the entrepreneur has good grounds not to enter into the agreement, he is entitled to refuse an order or application or to attach special conditions to the implementation, while giving reasons.
The entrepreneur will send the consumer the following information with the product or service, in writing or in such a way that it can be stored by the consumer in an accessible way on a durable data carrier:
a. the visiting address of the establishment of the entrepreneur where the consumer can go with complaints;
b. the conditions under which and the way in which the consumer can make use of the right of withdrawal, or a clear notification regarding the exclusion of the right of withdrawal;
c. the information on existing after-sales services and guarantees;
d. the data included in article 4 paragraph 3 of these terms and conditions, unless the entrepreneur has already provided the consumer with these data before the execution of the agreement;
e. the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration.
If the entrepreneur has undertaken to deliver a series of products or services, the provision in the previous paragraph applies only to the first delivery.

If the entrepreneur has undertaken to deliver a series of products or services, the provision in the previous paragraph applies only to the first delivery.


Article 6 - Right of withdrawal upon delivery of products


When purchasing products, the consumer has the possibility of dissolving the agreement without giving reasons for a period of 14 days. This period starts the day after receipt of the product by or on behalf of the consumer.
During this period, the consumer will handle the product and its packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product with all accessories supplied and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.


Article 7 - Costs in case of withdrawal


If the consumer uses his right of withdrawal, at most the costs of return shipment will be for his account.
If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 30 days after the return or withdrawal.


Article 8 - Exclusion of right of withdrawal


If the consumer does not have a right of withdrawal, this can only be excluded by the entrepreneur if the entrepreneur has clearly stated this in the offer, at least in time for the conclusion of the agreement.
Exclusion of the right of withdrawal is only possible for products:
a. that have been created by the entrepreneur in accordance with the consumer's specifications;
b. that are clearly personal in nature;
c. that cannot be returned due to their nature;
d. that spoil or age quickly;
e. whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence;
f. for single newspapers and magazines;
g. for documents made by means of print on demand;
h. for audio and video recordings and computer software of which the consumer has broken the seal.


Article 9 - The price


During the validity period mentioned in the offer, the prices of the offered products and/or services will not be increased, except for price changes due to changes in VAT rates.
Notwithstanding the previous paragraph, the entrepreneur can offer products or services whose prices are subject to fluctuations in the financial market and on which the entrepreneur has no influence, with variable prices. This link to fluctuations and the fact that any prices mentioned are target prices will be mentioned in the offer.
Price increases within 3 months after the conclusion of the contract are only allowed if they are the result of statutory regulations or provisions.
Price increases from 3 months after the conclusion of the agreement are only allowed if the entrepreneur has stipulated it and:
a. they are the result of legal regulations or stipulations; or
b. the consumer is authorized to terminate the contract on the day on which the price increase takes effect.
The prices mentioned in the offer of products or services include VAT.


Article 10 - Compliance and Warranty


The trader guarantees that the products and / or services meet the contract, the specifications listed in the offer, the reasonable requirements of reliability and / or usability and on the date of the conclusion of the agreement existing legal provisions and / or government regulations.
An arrangement offered as a guarantee by the trader, manufacturer or importer does not affect the rights and claims that the consumer can assert against the trader in respect of a shortcoming in the performance of the trader's obligations under the law and/or the distance contract.

 

Article 11 - Delivery and execution


The company will take the greatest possible care when receiving and executing orders for products and when assessing requests for the provision of services.
The place of delivery is the address that the consumer has made known to the company.
Subject to what is stated in article 4 of these general conditions, the company will execute accepted orders expeditiously but at the latest within 30 days unless a longer delivery period has been agreed. If delivery is delayed, or if an order cannot or can only be partially carried out, the consumer will be informed about this at the latest one month after the order was placed. The consumer in that case has the right to dissolve the contract without cost and the right to possible compensation.
In case of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible, but at the latest within 30 days after dissolution.
If delivery of an ordered product proves impossible, the entrepreneur will make an effort to provide a replacement item. At the latest upon delivery, it will be reported in a clear and comprehensible manner that a replacement article is being delivered. With replacement articles, the right of withdrawal cannot be excluded. The costs of return shipment shall be borne by the entrepreneur.


Article 12 - Extended duration transactions


The consumer may terminate a contract entered into for an indefinite period of time at any time subject to agreed termination rules and a maximum notice period of one month.
An agreement entered into for a definite period has a maximum term of two years. If it has been agreed that in case of silence of the consumer the distance contract will be extended, the contract will be continued as a contract for an indefinite period of time and the notice period after continuation of the contract will not exceed one month.


Article 13 - Payment


Insofar as not agreed later, the amounts owed by the consumer should be paid within fourteen days after delivery of the goods or in case of a contract to provide a service, within 14 days after issuance of the documents relating to this agreement.
When selling products to consumers, general terms and conditions may never stipulate an advance payment of more than 50%. Where advance payment is stipulated, the consumer may not assert any rights regarding the execution of the order or service(s) in question before the stipulated advance payment has been made.
The consumer has the duty to immediately report inaccuracies in payment data provided or mentioned to the entrepreneur.
In case of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, the advance notice to the consumer reasonable costs to charge.


Article 14 - Complaints procedure


The entrepreneur has a sufficiently publicized complaints procedure and handles complaints in accordance with this complaints procedure. Complaints about the implementation of the agreement must be submitted to the entrepreneur within a reasonable time, fully and clearly described, after the consumer has found the defects. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within the 14-day period with a notice of receipt and an indication of when the consumer can expect a more detailed answer. For complaints, a consumer should first turn to the entrepreneur. It is also possible to submit complaints via the European ODR platform (http://ec.europa.eu/odr). A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur indicates otherwise in writing. If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at his discretion, replace the delivered products free of charge.

 

Date: 20 december 2022